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How to make hands-free calls with your hearing aids

Learn how to use your hearing aids to make and receive phone calls, where the call audio is played in your hearing aids.

Before you start

1

 

The way to make hands-free calls with your hearing aids depends on the device you're using, as well as your type of hearing aids.

Our most recent hearing aids can make and receive hands-free calls directly when paired with your iPhone or iPad.

To have hands-free calls using other devices or with older Bernafon hearing aids, you need to use a SoundClip-A accessory, which temporarily turns your hearing aids into a wireless stereo headset.

    2

    Compatibility guide

    See which phones work with your hearing aids

    How to make hands-free calls with iPhone and iPad

    First, you need to pair your hearing aids with your device

    Receiving calls

    To answer an incoming call to your iPhone or iPad, briefly press the button on one of your hearing aids or accept the call on your iOS device in the normal way.

    The call will be automatically routed to your hearing aids.

    Making calls

    To make a call, simply use your iPhone or iPad in the normal way. The call will be automatically routed to your hearing aids.

    Note: Hands-free calls must be enabled on your iOS device. To do this, triple click the power or home button. Scroll down to Mic input and ensure it is On.

    How to stream audio when your hearing aids are connected to multiple devices.

    You hearing aids can be connected to multiple devices. However, if you plan on streaming audio or make calls, we recommend turning off Bluetooth on the devices that you are not currently using.

    On computers, we recommend disconnecting the hearing aids, as turning off Bluetooth may disconnect wireless accesories such as mouse or keyboard.

    How to make hands-free calls with Android phones and tablets using SoundClip-A

    First you need to pair your SoundClip-A accessory with your hearing aids, and then pair your SoundClip-A with your phone or device

    > How to pair your hearing aids with SoundClip-A

    When the SoundClip-A is turned on and in range of your mobile phone, it will automatically connect to the mobile phone.

    The status indicator will be steady blue.

    Receiving calls

    When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.

    The status indicator will blink green.

    Answering calls

    To answer a call, either click the multi-button briefly or answer the call on your mobile phone.

    Once the call is connected, the status indicator will change to steady green.

    Rejecting a call

    When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.

    The status indicator will blink green.

    Ending a call

    To end a call, either click the multi-button briefly or end the call on your mobile phone.

    The status indicator will return to steady blue.

    Making calls

    To make a call, simply use your mobile phone as you usually would. The call will automatically be connected to the SoundClip-A.

    Once the call is connected, the status indicator will change to steady green.

    Voice dialling

    Double press the multi-button to activate voice dialling, if it is supported by your phone.

    Muting your microphone (on your hearing aids)

    Press and hold the volume-down button for three seconds to mute the hearing aid microphones.

    A short press on the volume-up or volume-down button will unmute the hearing aid microphones again.

    Note for Android phones with Audio Streaming for Hearing Aids (ASHA):

    When pairing comptible Bernafon hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.

    Please don’t use the Android native Bluetooth® functionality to connect ASHA.

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